Tuesday, January 15, 2013

Hyatt Regency La Jolla at Aventine



The Hyatt Regency La Jolla at Aventine is located right next to UCSD.  Although not located in La Jolla “proper” it is just a short drive to La Jolla Village.

View by Day
View by Night
The hotel is located in a complex with a “restaurant row” including The Melting Pot, Truluck’s, Fleming’s, and Japengo.  There is also a Sporting Club gym in the complex.

As you enter the hotel, the lobby opens up into a big atrium.  The check-in desk is to the left.  Check-in was friendly and efficient.  My Hyatt Diamond status was recognized, along with an explanation of all benefits.

As you enter the room, the bathroom is to the right and is fairly spacious.  There is a shower/tub combo, although the sink does not have a lot of counter space.  The water pressure was pretty low, something that is a little annoying.  The bathroom door also would not stay open, so it did appear somewhat humid after taking a shower.  They are apparently transitioning from the old Portico products to the new Kenet MD bath amenities, as there was a mixture of the two brands.

Sink
Shower/Tub
Toilet
The bed area has ample walking space, with a dresser and flat screen TV, small desk and two sitting chairs with a small table.  I think it may be better suited if the chairs faced the window, so a view of the city could be had.
Bed
Desk
Sitting Area

For some reason the coffee maker and ice bucket are stored in the closet and not in the main portion of the room, which could go unnoticed by some guests.
 
Coffee Maker & Ice Bucket
The Regency Club is fairly small, but not crowded when I went.

Regency Club
Continental breakfast was served, with no hot options.  The only sources of protein were boiled eggs and smoked salmon.  There was a variety of fresh fruit, cereal, breads, pastries, yogurt and instant oatmeal.  The club attendant is very friendly and helpful.

There was some issues with noise during my stay.  They are apparently doing some renovations and are replacing the carpet on some floors.  There was a repetitive pounding noise that lasted for a few hours.  I called down to the front desk to inquire about the noise, and the front desk agent knew nothing about the noise, but were going to look into the situation.  After 30 more minutes of pounding and no return phone call, I called the front desk back and was told that there was something wrong three floors down from me, but I would get a call to apprise me of the situation.

As the pounding continued and no return phone call was forthcoming, I twittered Hyatt PR to try and find out what was going on since the front desk didn't seem to know anything and was not getting any response from the hotel.

I received a call from the Day Manager who told me that she was going to look into the situation and get back to me.  I got a return call after a few minutes and was told that she didn't know where the noise was coming from but would have the engineering department look into the situation.  It turns out that the hotel hired a third party vendor to install carpet.

At the time of check-out, I spoke with the Day Manager who was very apologetic about the noise, and offered me a discount on the room.  This wasn't necessary, but very generous on her behalf.

The hotel is slowly doing some renovations, and I think will be a good property once complete.

Valet parking is $25, while self-parking is $20.  You may be taking some chances by using the self-park option, as the garage spaces are very tight.  There is some street parking in front of the hotel, as well as in the back in a residential neighborhood.

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