Thursday, September 20, 2012

Hyatt Regency Paris - Charles De Gaulle



The Hyatt Regency Paris - Charles DeGaulle is billed as a convenient airport hotel, but in actuality is not all that close to the airport.

The hotel does have a shuttle, but it is not all that reliable, as has been discussed by other bloggers and travel forums.  When waiting for the shuttle to the hotel, a wait of approximately 40 minutes was needed.  I was about to hail a taxi when the shuttle van finally did arrive.

After entering the hotel, the registration desk is directly to the left.  Unfortunately, when I got there no employees were in sight.  It took a few minutes before an employee did come to the front desk.  Registration was prompt, however the front desk employee did not direct me to the only working bank of elevators.

I headed to the closest set of elevators to the registration desk only to find out that they did not work.  After heading back to the registration desk, only then was I informed that the working elevators were located towards the back of the hotel.

Hotel Lobby
Lobby Atrium
Elevators hidden behind trees

I was given a Club King room, which was about the size of your average room in Europe.

There was a king bed, a small chair, with dresser and TV.
Bedroom
Bedroom
The bathroom was fairly large with a combination shower/tub.  There is very little counter space, which is always a hassle when traveling.

Bathroom

Bathroom
My main problem with the bathroom was the shower/tub set-up.  There was only a partial shower door, which always gets water all over the floor and allows heat to escape.  The second issue was with the height difference between the bathroom floor and the tub.  It must have been close to a foot, which can be a hazard since it is such a large difference.  With a wet floor, slipping and falling can easily occur.

The other problem with the room is that the air conditioner worked very poorly.  This made the room extremely uncomfortable.

The Regency Club had a very small selection.  There were only a couple of pieces of fresh fruit, some dried fruit and nuts, along with a selection of drinks.  The Regency Club is somewhat small, although it is two stories.  There was no attendant in the club either.

In order to get into Paris, you need to take the shuttle back to Charles De Gaulle Airport, then take the RER or other mode of transportation into the city.  This is a major setback due to the unreliability of the hotel shuttle.  It also takes about 15 minutes for the shuttle ride between the airport and hotel.

After going into Paris, we waited for over 50 minutes for the shuttle to arrive to take us back to the hotel.  The shuttle never arrived, and we ended up taking a taxi back to the hotel.  As we had an early flight the next morning, this was a huge waste of time.

After speaking with the front desk manager about the unreliability of the shuttle, he said that he would look into it, and did apologize for the inconvenience and gave me 5,000 extra Gold Passport points.

The Hyatt Regency Charles De Gaulle is a nice hotel, but not exactly close to the airport.  If you aren’t pressed for time this is a good choice, as the hotel is clean and well maintained.

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