The HotelMaya gets a lot of attention as it is a featured hotel on the knot, a wedding site. Situated on the waterfront in Long Beach the Hotel Maya does have a great location for weddings. The Hotel Maya is also a Double Tree property in the Hilton family of hotels. The hotel is not your typical Double Tree hotel, and likely was not a Hilton property at construction. The hotel rooms are spread throughout several buildings and has a Latin American theme.
Upon entering the lobby, the front desk is slightly to the left. There is a small sitting area to the right, and to the left is an additional sitting area.
Upon check-in I was helped by an employee who was still in training, so my Hilton HHonors Gold status was not recognized until she received help from another employee as she had some difficulty checking me in. I was not offered an upgrade as I had booked my room as part of a wedding party, but there are dedicated Hilton HHonors floors which was on a higher floor and some members of the wedding party were on that floor, so theoretically I could have been placed on that floor. I was offered breakfast or bonus points, but since breakfast had been taken care of by the wedding party decided to get the additional points. I was also given two signature chocolate chip cookies, although the hotel was generous in giving additional cookies upon request.
There is a shower/tub combo.
There are Crabtree & Evelyn bath products.
Entering the room, there is a small open closet.
There is a small desk with not much working area.
There is a dresser with flat screen TV.
|Sitting area & AC Unit|
There is a small sitting area.
The beds are somewhat uncomfortable.
|View From Balcony|
There is a small balcony with two chairs overlooking the bay and the Queen Mary.
The décor of the room has a somewhat Mexican flair, but the room seems very dark and dirty. I don’t know if it is because the carpet is a dark color or not.
The rooms are especially dated and are in dire need of an update. I doubt that will happen anytime soon, since it does have a prime location and is seemingly always booked due to weddings and other functions.
Another deal breaker is that there is no central air conditioning. There is an in room air conditioner which is quite loud, and doesn’t appear to have been cleaned in ages.
Although the front desk employees were pleasant, the same could not be said of the rest of the employees. There is a security guard who was quite rude as the wedding ceremony was winding down. He kept telling us that we had to leave, then followed us to the bar after the wedding and kept glaring at us and standing right at our table.
Their event coordinator was also very rude and unprofessional. As the wedding was being set up, she kept yelling at people in the wedding party. She was also very inflexible in making changes and could not keep on schedule. She seemed to be very unorganized.
Despite all of this, the wedding went well.
The Hotel Maya does have a great waterfront location, but the hotel desperately needs an upgrade and a harder look at their personnel.